Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

GRAND RAPIDS, Mich. — The Grand Rapids Fire Department is ready to break ground on its new $46 million training center on Thursday—the city's first dedicated training center for firefighters. The ...

In fitness industry, personal trainers and gym owners are integrally connected with their clients and the business operations. There is a constant demand to weave through personal and business ...

Magic Software ((MGIC)) has held its Q2 earnings call. Read on for the main highlights of the call. Take advantage of TipRanks Premium at 50% off! Unlock powerful investing tools, advanced data, and ...

DMedical Limited - Special CallCompany ParticipantsAndreas Fouras - Founder, MD, CEO & DirectorConference Call ParticipantsThomas Godfrey - Ord ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...