To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Dozens of DeGraff Wellness Center patients, employees, union members and elected officials gathered across the street from ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the ...

Riverside County is set to roll out a new 911 call distribution system that they hope will cut down on ambulance rides to the hospital that may not be necessary.

Sixty-two National Cancer Institute-designated cancer centers are urging health systems, physicians and hospital leaders to promote human papillomavirus vaccination as a form of cancer prevention. The ...

A portion of a dental surgery center in Greensboro, where a young child died, has been shut down after an inspection ...

The National Hurricane Center on Tuesday said an Atlantic system is expected to develop into the season’s next tropical ...

Quantum computing is no longer a distant dream—it's arriving at HPC centers and hyperscale data centers faster than many expected. A new report from Hyperion Research and ...