Traditional call center systems not only require significant upfront investment but also ongoing maintenance and upgrades, making them daunting for many small and medium-sized enterprises. With the ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

To address these pain points, cloud call center platforms offer intelligent and visual IVR setup solutions. Taking Micang Cloud as an example, the process of setting up IVR voice navigation is simple ...

Dozens of DeGraff Wellness Center patients, employees, union members and elected officials gathered across the street from ...

Riverside County is set to roll out a new 911 call distribution system that they hope will cut down on ambulance rides to the hospital that may not be necessary.

Sixty-two National Cancer Institute-designated cancer centers are urging health systems, physicians and hospital leaders to promote human papillomavirus vaccination as a form of cancer prevention. The ...

A portion of a dental surgery center in Greensboro, where a young child died, has been shut down after an inspection ...

Quantum computing is no longer a distant dream—it's arriving at HPC centers and hyperscale data centers faster than many expected. A new report from Hyperion Research and ...

Recently, Call Loom announced its mission to introduce new ways for organizations to capture, understand, and act on customer ...

Is this fraud? Please help me.” “Do not click on the internet address included in the text message!” On the 17th, at the Voice Phishing Integrated Reporting and Response Center set up inside the ...

A new tropical depression formed Wednesday that is forecast to become Tropical Storm Gabrielle and strengthen further into a ...

WRAL's Brian Murphy spent an afternoon at the ACC's Game Day Operations Center in Charlotte for a firsthand view of how the league handles instant replays.