Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

Most people get a lot of mileage out of Google's first-party software and other popular apps that get tons of recommendations. I used to, too. But one type of software has played an increasingly large ...

Modern AI systems are prime targets for cyber threats, data breaches, and algorithmic manipulation. Building AI Factories on ...

Open-source models are opening up large enterprises, SaaS companies, industrial companies, robotics companies to now join the AI revolution,” Jensen Huang said.

If Windows is your OS of choice, consider these open-source apps. There are tons of open-source apps for just about any task. These are all free to install and use on Windows. I've been using ...

A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

The Steam Deck was a revolution in mobile gaming for PC, but it was also one for a reason most people weren't aware of: bringing Linux to the masses. The Steam Deck runs SteamOS, its own custom ...

A Russia-based Yandex employee is the sole maintainer of a widely used open-source tool embedded in at least 30 pre-built software packages in the Department of Defense, raising potential risks of ...

Discover Advanced Micro Devices, Inc.'s potential for $1T in data center growth by 2030, closing the gap with Nvidia. Click for my updated look at AMD stock.

Unhinged as Grok may be, it's now open source. xAI's CEO, Elon Musk, posted on X that the company made the older Grok 2.5 model available to the public and will do the same with the upcoming Grok 3.