DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Good afternoon. My name is Tamia, and I will be your conference operator today. At this time, I would like to welcome everyone to Paycom's Second Quarter 2025 Financial Results Conference Call.

GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...

Who knew that scamming people could be as easy as picking the correct option from the dialogue tree? Work your way up to becoming a manager, or call the police and get your annoying colleagues out of ...

Thank you for standing by, and welcome to the Upland Software Second Quarter 2025 Earnings Call. [Operator Instructions] The conference call will be recorded and simultaneously webcast at ...

US senators introduce the “Keep Call Centers in America Act of 2025” to curb AI use and offshoring in customer service. The bill mandates disclosure of AI use, requires US-based call center options, ...

U.S. Senators Ruben Gallego (D-Ariz.) and Jim Justice (R-W.Va.) have introduced a bipartisan bill aimed at keeping customer service jobs in the United States and improving transparency about the use ...