Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

BIG FLATS, N.Y. (WETM) — A former Wayfair call center that has been vacant since after the pandemic was recently sold after a three-day auction was held in August. The more than 60,000 square foot ...

Unfortunately you've used all of your gifts this month. Your counter will reset on the first day of next month. MARIETTA — This week, the Cobb County Board of Commissioners unanimously approved a ...

GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...

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An investigation is underway following what state officials referred to as a “cyberattack,” which targeted a third-party system used to help Georgians navigate their food benefits. At this point, it ...

WASHINGTON — The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense Department civilians and their families with their government moves.

WASHINGTON, D.C. — Senator Jim Justice (R-WV) and Senator Ruben Gallego (D-AZ) introduced bipartisan legislation today aimed at protecting American jobs and improving customer service by keeping call ...