Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Softbank is developing SoftVoice, a new tool for call centers that lets them change customers' voices with the click of a button. Customers who phone into support call centers could soon have their ...