Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Still, there is a ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center outsourcing refers to handing over your customer ...

Nebraska Medicine was facing a critical operational challenge to both patient care and staff well-being. It works with 1,200 affiliated providers across more than 70 care locations, and its call ...