The Pittsburgh Steelers may have lost some of their depth along the offensive line. The Patriots could get a key piece of ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...

A new review of existing practice and policy, led by experts at the University of Nottingham, has highlighted the need to ...

The Detroit Lions suffered a 27-13 loss at the hands of the Green Bay Packers on Sunday that cast long shadows of doubt on ...

One of Kentucky's top overall targets in the class of 2026 just wrapped up his official visit in Lexington this past weekend ...

Vikings left tackle Christian Darrisaw did not practice on Thursday after fully participating on Wednesday, but he did not have a setback in his return from last year's torn ACL.

The Armenian National Committee of America (ANCA) brought together Members of Congress, international legal experts and ...

OrthoWest has announced the expansion of Switchboard, MD’s physician-built AI platform across its orthopedic enterprise, bringing its advanced Contact Center solution to enable smarter call handling ...

"We have to come together as a team. I don't care who's out there or not, that's how we're going to start.” The post 6 ...