Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

The Kentucky Executive Branch Ethics Commission on Wednesday fined a former juvenile justice guard $5,000 for engaging in ...

Call Center Coach launches the Servant Leader App-the first system that transforms Servant Leadership from theory into daily execution in contact centers using culture-calibrated AI and real-time ...

OrthoWest has announced the expansion of Switchboard, MD’s physician-built AI platform across its orthopedic enterprise, bringing its advanced Contact Center solution to enable smarter call handling ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

GovCIO has secured an $80 million task order to support the U.S. Immigration and Customs Enforcement (ICE) Enforcement and ...

Contact centers are primary customer touchpoints. Learn how to empower the agents that can deliver great customer experiences ...

Elena Bardin is charged with having an illegal relationship with a student in a detention facility and soliciting him to ...

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer ...

A June 30 FCC order cleared the way for phone call rates, and commission payments to the Oklahoma Department of Corrections, ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...