Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

The Kentucky Executive Branch Ethics Commission on Wednesday fined a former juvenile justice guard $5,000 for engaging in ...

OrthoWest has announced the expansion of Switchboard, MD’s physician-built AI platform across its orthopedic enterprise, bringing its advanced Contact Center solution to enable smarter call handling ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get ...

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer ...

A June 30 FCC order cleared the way for phone call rates, and commission payments to the Oklahoma Department of Corrections, ...

The CCaaS Magic Quadrant report has been released again, with NiCE and Genesys leading the way once more. AWS, Five9, and ...

Burke County warns residents of scam calls spoofing the local 911 Center's caller ID to steal money or personal information.

The Orchard Town Center, an outdoor shopping and dining center in Westminster, is adding a variety of new restaurants and ...

The center terminated Kevin Struthers, who worked at the arts institution for 30 years, and Malka Lasky, the last member of ...

Rep. Jasmine Crockett, TX-30, sent a letter to the Department of Homeland Security raising concerns about barriers to legal ...

With minimal public notice, Oklahoma agreed to a new contract that raised the cost of phone calls from state prisons from 6 to 14 cents per minute.