Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

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Good morning, and welcome to the Signet Jewelers Second Quarter Fiscal 2026 Earnings Call. Please note, this event is being recorded. Joining us on the call today are Rob Ballew, Senior Vice President ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

Unfortunately you've used all of your gifts this month. Your counter will reset on the first day of next month. MARIETTA — This week, the Cobb County Board of Commissioners unanimously approved a ...

ATLANTA — Two weeks after a cyberattack took Georgia’s Supplemental Nutrition Assistance Program (SNAP) call center offline, the system remains shut down. Meanwhile, some families say they’re unable ...

Ahead of Social Security’s 90th anniversary next week, U.S. Rep. Melanie Stansbury (D-N.M.) said during a news conference in Albuquerque on Thursday that actions taken against the social safety net ...

GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...

While call centers and BPOs are one of the biggest industries in the Philippines, that might be in danger with the United States’ Keep Call Centers in America Act of 2025. Proposed by Senators Ruben ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector. GURGAON, India — For three years, Kartikeya ...