Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

Seagate Technology is positioned for strong growth, driven by surging demand for cloud, edge and AI-related data storage ...

The One Big Beautiful Bill (OBBB) introduces a 1% floor for corporate charitable deductions, which is projected to cause a ...

German public broadcaster ZDF on Monday rejected calls by former US ambassador Richard Grenell for one of its journalists to ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

You'll get access to an ad-free website with a faster photo browser, the chance to claim free tickets to a host of events (including everything from Summerfest to the Milwaukee Film Festival), access ...

A popular museum in Atlanta is expanding at a critical moment in the United States. And unlike the Smithsonian Institution, ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

At the Daily Front Row Fashion Media Awards in New York City on Sept. 12, Davidson, 31, said of MGK (whose real name is ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...