DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

MEMPHIS, Tenn. — WREG got a look at the place where Memphians are told to call when they have city complaints. 311 is how you connect with the City of Memphis for services, but many have been telling ...

As digital self-service tools expand across government programs, a new report produced by Scoop News Group for TransUnion highlights a critical yet often overlooked fact: For millions of Americans, ...

ATLANTA — An investigation is underway following what state officials referred to as a “cyberattack,” which targeted a third-party system used to help Georgians navigate their food benefits. At this ...

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector. GURGAON, India — For three years, Kartikeya ...

Who knew that scamming people could be as easy as picking the correct option from the dialogue tree? Work your way up to becoming a manager, or call the police and get your annoying colleagues out of ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

A cyberattack on July 28 targeted Georgia’s EBT call center system, disrupting services and attempting to access user accounts. The Georgia Department of Human Services and vendor Conduent have ...

ATLANTA, Ga. (Atlanta News First) - Hackers targeted Georgia’s privately contracted SNAP benefits call center in a cyberattack earlier this week, according to the Georgia Department of Human Services ...