Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

Q1 2026 Earnings Call Transcript September 10, 2025 Operator: Good day, everyone, and welcome to the Methode Electronics ...

Discover Rubrik’s Q2 2026 earnings highlights—strong growth in cyber resilience and AI acceleration, record free cash flow, and expanded enterprise adoption.

Zscaler Inc. (ZS) reported financial results for the fourth quarter of fiscal 2025 after the market close on Tuesday. Below ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

Matīss Kaža discusses his Dream Well Studio and Trickster Pictures and movies beyond 'Flow': "There's this other wonderful ...

The most prominent cases of machine-learning and GenAI in HR appear to be focused around candidate identification and ...

Bruce Willis’s wife makes ‘hardest decision’ to move star out of family home as his condition worsens A grand jury just showed the limits of the Trump administration's power Bear attack in Florida ...