Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

The legislation's future is unclear, but experts say contact centers should plan ahead and reduce call volumes, improve ...

Reyes apologized at Monday’s board meeting, and East Aurora School District Superintendent Robert Halverson said he is open ...

Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

The One Big Beautiful Bill (OBBB) introduces a 1% floor for corporate charitable deductions, which is projected to cause a ...

Apple is set to release iOS 26 on Sept. 15, and it will bring call screening and more to your iPhone then. But you don't need ...

German public broadcaster ZDF on Monday rejected calls by former US ambassador Richard Grenell for one of its journalists to ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Zumtobel Group AG ( OTCPK:ZMTBY) Q1 2026 Earnings Call September 3, 2025 8:00 PM EDT ...

ABC 10News brings you The Streamline for Tuesday, Sept. 16 -- everything you need to know in under 10 minutes: Thousands of ...

DAVIDsTEA Inc. ( OTCPK:DTEAF) Q2 2025 Earnings Call Transcript September 16, 2025 8:30 AM EDT ...