The integration of AI in call centers has transformed customer service, reducing monotonous tasks and potentially saving jobs ...

Jon Hansen, host and executive producer of the Block Club Chicago Podcast, joins Bob Sirott to share the latest Chicago ...

WASHINGTON, D.C. America’s Blood Centers (ABC), the national organization of community-based, independent blood centers that ...

Recently, Call Loom announced its mission to introduce new ways for organizations to capture, understand, and act on customer ...

In a recent feature published by Space.com, Vermont-based astrophotographer Dr. Michele Hernandez Bayliss has revealed a ...

You’ve got to respect a driver who’s been around long enough to see the sport change, evolve, and sometimes take a step ...

An Illinois lawmaker warns that, according to the latest Nation’s Report Card, Illinois students are still behind in reading ...

HALO creates opportunities for foster children to participate in fun, enriching activities that let them simply be kids ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

The Oklahoma County jail has another interim leader after the latest troubles. One trustee says it would help to get a new CEO and a new administrator ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...