The companies who know how to use AI effectively aren’t laying off entire teams. They’re rethinking how work gets done.

A full-stack, local-first behavioral intelligence engine for telecom support calls. Combining Whisper transcription, GPT-3.5 insights (affordable token cost), PII redaction, next best offer generation ...

Every contact center leader knows the strain of working across too many systems. Switching between tools, chasing down updates, and keeping everything in sync pulls focus away from what matters most — ...

Affiliate Bruce Schneier and coauthor Davi Ottenheimer argue that the emergence of AI agents in the (near) Web 3.0 future necessitates data integrity, in the sense that users should understand why ...

(The Center Square) – Georgia Reps. Tim Fleming and Victor Anderson are asking for a test of hand-marked ballots ahead of the 2026 midterms. The two sent a letter to Secretary of State Brad ...

When models attempt to get their way or become overly accommodating to the user, it can mean trouble for enterprises. That is why it’s essential that, in addition to performance evaluations, ...

Two Ontario surgery center employees who allegedly assaulted federal agents were indicted on Wednesday, the U.S. Department of Justice said in a news release. Highland resident Jose de Jesus Ortega, ...

Add AI Intelligence to any CCaaS Platform like Amazon Connect, Genesys, Ring Central, Teams Phone and NICE CXone to automate workflows and real-time dashboards. By operating as an intelligent layer, ...

Two Ontario surgery center employees who allegedly assaulted federal agents were indicted on Wednesday, the U.S. Department of Justice said in a news release. Highland resident Jose de Jesus Ortega, ...