Artificial intelligence is transforming call centers by streamlining tasks and improving customer service. Armen Kirakosian, ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Whatfix launches role-aware AI agents, Authoring, Insights & Guidance, to streamline enterprise workflows and drive vision of ...

It’s not every day you get to scam a scammer, let alone a whole call center. This video takes you through the thrilling ...

Montreal’s rebuild under Jeff Gorton and Kent Hughes pays off, as player agents reveal their clients view the Canadiens as a desired spot.

Do AI agents save time or create more work? Here's how to use ChatGPT's agentic AI feature so you can find out for yourself.

When models attempt to get their way or become overly accommodating to the user, it can mean trouble for enterprises. That is why it’s essential that, in addition to performance evaluations, ...

Wang, S. (2025) A Review of Agent Data Evaluation: Status, Challenges, and Future Prospects as of 2025. Journal of Software ...

CEBU CITY, Philippines — Authorities said there was no foul play in the death of a call center agent inside a rented room in Sitio Holy Name, Barangay Mabolo, Cebu City. Police Master Sergeant Roy ...

While 84% of executives expect genAI- and other AI-powered agents to work alongside humans within three years, just 26% of workers say they have received training on how to collaborate with AI, ...

For doctors and patients, the Holy Grail of medicine would be a simple blood or saliva test to detect all types of cancer before symptoms or sickness appears. Doctors could screen and treat patients ...