Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

A full-stack, local-first behavioral intelligence engine for telecom support calls. Combining Whisper transcription, GPT-3.5 insights (affordable token cost), PII redaction, next best offer generation ...

Liverpool and Arsenal wasn't a classic by any means as both teams clearly need to figure things out. "Works in progress" was a recurring theme as Marcotti recaps the weekend ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

BIG FLATS, N.Y. (WETM) — A former Wayfair call center that has been vacant since after the pandemic was recently sold after a three-day auction was held in August. The more than 60,000 square foot ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Reserving this type of sample as part of a Community Call demo today (7th Aug). The result of a call will be an agent using: New Schema v1.5 capabilities (disclaimer and model behavior) Contribution ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business process outsourcing sector. GURGAON, India — For three years, Kartikeya ...

ATLANTA — Georgia officials confirmed Friday afternoon that a third-party call center used to help Georgians access their food stamp benefits had been subject of a cyberattack. Conduent’s Electronic ...

ATLANTA, Ga. (Atlanta News First) - Hackers targeted Georgia’s privately contracted SNAP benefits call center in a cyberattack earlier this week, according to the Georgia Department of Human Services ...