Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

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NFL Nation reporters react to all the action, answering the biggest questions coming out of each game. Here's what we learned ...

A collection of articles, podcasts & tweets from around the web to keep you in touch with the Commanders, the NFC East, the ...

DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

Voiso, a global provider of AI-powered contact center solutions, is redefining what it means to connect with customers in today’s digital age. In a landscape dominated by automation and transactional ...

CASTLE ROCK, Colo. — When a United Airlines call center agent took a call from a Colorado passenger in May, the agent transferred the call to an external number without validating it, sending the ...

Michigan is introducing a new call center service that will help older adults and people with disabilities find and access appropriate long-term health care. The free service, known as “MI Options,” ...

Chicago community leaders and longtime residents say the Obama Presidential Center risks washing away the neighborhood’s fabric, warning that proposed luxury developments tied to the project could ...

Abstract: Large language models (LLMs) are increasingly being used in various domains, including chip design. Recent works have demonstrated the effectiveness of LLMs in EDA tool script generation.

Weapons actor Austin Abrams already knew the film's mystery before reading the script. Medicare update: Major change sparks alarm from lawmakers Sharon Stone on the Moment Robert De Niro ‘Crossed a ...