Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, ...

Wenxin X1.1 Deep Thinking Model Launched, Achieving SOTA in Multiple Benchmark Tests During the conference, Baidu's Chief ...

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Dean McDermott detailed his and estranged wife Tori Spelling’s monthly earnings in an income and expense declaration obtained ...

This week, one story stands out above the rest: the Salesloft–Drift breach, where attackers stole OAuth tokens and accessed ...

The fight over the NDAA’s GAIN Act is heating up. And the FTC subpoenaed a bunch of AI companies. But first… At the very ...

Vladimir Putin has quietly pulled the plug on the Kremlin's Office for Interregional and Cultural Ties with Foreign Countries ...

NFL Nation reporters react to all the action, answering the biggest questions coming out of each game. Here's what we learned ...