Genesys kicked off Xperience 2025, a premier customer experience (CX) event of the year, by showcasing agentic AI innovations ...

We see this program in line with an Amazon Prime or Costco membership or Walmart+, with similar benefits and similar returns,” CEO Sumit Singh said.

Payouts are often the final handshake in a customer’s journey. Mapping each step—submission, approval, processing, ...

Inefficiencies from out-of-stocks, planogram disarray, and slow checkout processes cost North American retailers an estimated $128 billion a year. According to a report by Coresight Research and Simbe ...

Ask Ralph can suggest products and offer advice based on prompts like “What should I wear to a concert?” and “How can I style ...

PSAG Technologies, a global professional services, consulting, and technology solutions provider, announced the appointment ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — ...

Hyundai’s just-released Ioniq 9, a large, three-row electric SUV, has come through independent Australasian New Car ...

The “Outgrown the Homegrown” framework is a structured, 4-month pathway that provides a predictable and de-risked migration ...