If there is one thing all sales people can agree upon, it's that most companies have a poor CRM process. Fortunately, most of these challenges can be corrected by the sales managers, so I've decided ...

Legendary engineer and management consultant W. Edwards Deming once said, “A bad system will beat a good person every time.” This truism can easily be applied to the world of sales. Even the best rep ...

Among companies that have fully implemented CRM systems, the software-as-a-service usage model has emerged as the option of choice for the clear majority of them. With that licensing model comes ...

This is the exciting part because you will finally begin to position yourself to take advantage of the CRM features that will help you increase efficiency, consistency and growth potential. Three key ...

Explorers who land on uncharted shores or Marines who hit the beach first are heroes. However, in the customer service realm the technology that established the first beachhead between customer and IT ...

WeChat CRM is a powerful tool for businesses to manage customers using the WeChat platform. It not only improves ...

Today, we share: Intelligent Growth Driven by AI: Research Report on AI Customer Relationship Management (AI CRM) Systems ...

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support tools. While it may not offer the depth of features found in some ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Few high-profile IT labels have retained their glitz as ...

If you are a mid-to-large-size company, using a customer relationship management (CRM) system is critical. Getting your salespeople to adapt to using the CRM in the appropriate way so that management ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. “Over the past 60 years, marketing has moved from being product-centric (Marketing 1.0) to ...