He's a co-founder of Best Writing ... Human resources (HR) software helps implement efficient workforce management workflows for standard operating procedures such as recruiting, talent management ...

HR and workforce management (WFM) software is booming. Today, it’s estimated that 9% of HR’s annual budget goes towards technology as executive teams prioritize the digitalisation of key work ...

Is your WFM forecasting method phoning it in?Traditional WFM methods of forecasting and scheduling are based on outdated paradigms from phone calls. Our new reality is digital, and your WFM solution ...

Agents want more flexibility, while consumers want effortless digital interactions. By pairing a modern workforce management solution with cutting-edge digital tools, contact centers can equip agents ...