Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

In today's world, where data security and compliance requirements are becoming increasingly stringent, traditional ...

Why customer POS experience is important. Steps to increase customer satisfaction with a modern POS experience.

Customer Data Platforms (CDPs) are emerging as the critical tool for transforming raw data into personalized journeys, ...

The Gen Z stare. A blank and silent look that can be seen on the faces of customer service employees across the board. This expression is not a sign of unintelligence or lack of social skills, it is a ...

To succeed, businesses must remould their foundations, moving from outdated technology stacks to a flexible, user-friendly ...

Companies are not just planning to hire more freshers; they are creating digitally-enabled roles for rapid learning. Across ...

On September 11, 2025, the finals of the 10th Chijia Blue-Collar Hero 'Castrol Cup' Service Skills Competition concluded successfully in Hangzhou, Zhejiang. The event focused on "enhancing the ...

Let’s understand the clerical job responsibilities, the skills required, and the future after choosing it as your career path ...

Isle of Man Energy is set to reintroduce a customer service counter, almost two years after it closed. Its face-to-face office was shut in November 2023 with the supplier saying it was adapting to ...

AI automation is expected to threaten 300 million jobs globally by 2030. Learn which roles are most at risk and discover five expert-backed strategies to future-proof your career.