Tendai Ruben Mbofana Zimbabwe’s recent announcement of sweeping reductions to transport‐related fees and levies — halving ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, ...

DETROIT – Two self-proclaimed religious leaders are facing federal charges for their alleged roles in a forced labor and money-laundering conspiracy across four states, including Michigan. David ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update from ...

ATLANTA — More than two weeks after the Georgia Supplemental Nutrition Assistance Program’s call center went down after a cyberattack, the call center has opened and closed again. In the latest update ...

Even with expanded digital tools, healthcare call centers are still the main and often most strained access point for patients. Whether confirming or rescheduling an appointment, patients continue to ...

Federal and state authorities are investigating a cyberattack that shut down Georgia's SNAP call center for over a week. According to officials, they've received reports of similar incidents in ...

As digital self-service tools expand across government programs, a new report produced by Scoop News Group for TransUnion highlights a critical yet often overlooked fact: For millions of Americans, ...

FPS The best way to wait for Battlefield 6 is to finally play Battlefield 5, an underappreciated gem FPS Battlefield 6 is making an excellent case to skip Call of Duty this year FPS A boundless ...