The best response to hostile emails is to stay calm, composed and laser-focused on listening, our guest columnist writes.

According to a recent report from MoffettNathanson, Spectrum, Comcast and Altice USA have added 886,000 new phone customers ...

If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing on ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing on ...

At least 30 people gather around customer service counter to request refunds after about six hot-air balloons taken down on ...