The Trump administration has emphasized improving customer experience as a key piece of its President's Management Agenda. (Photo by ebayinc/Flickr) As the President’s Management Agenda presses ...

Sometimes CRM vendors can get so caught up in their own processes and technology that efforts to update their software can sometimes overlook the most crucial aspect: the customer. Looking not only to ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including the ...