The global contact center software market size was US$ 22.1 billion in 2021. The global contact center software market is forecast to grow to US$ 112.1 billion by 2030 by growing at a compound annual ...

IRVINE, Calif., Aug. 29, 2025 /PRNewswire/ -- Tenant Inc., the leading provider of a complete technology ecosystem for the self-storage industry, today announced the launch of the Featherlink ...

Buyout firm Thoma Bravo is nearing a deal to acquire call center software maker Verint Systems Inc., according to people familiar with the matter. The deal would value Verint at about $2 billion, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

ATLANTA — The call center for Georgia’s food stamp program briefly rebooted on Tuesday after a recent cyberattack. State officials say the call center came back online on Tuesday morning, but the ...

Who knew that scamming people could be as easy as picking the correct option from the dialogue tree? Work your way up to becoming a manager, or call the police and get your annoying colleagues out of ...

ATLANTA — Georgia officials confirmed Friday afternoon that a third-party call center used to help Georgians access their food stamp benefits had been subject of a cyberattack. Conduent’s Electronic ...

WASHINGTON — The Permanent Change of Station Joint Task Force launched a 24/7 call center today to help service members, Defense Department civilians and their families with their government moves.

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...

U.S. Senators Ruben Gallego (D-Ariz.) and Jim Justice (R-W.Va.) have introduced a bipartisan bill aimed at keeping customer service jobs in the United States and improving transparency about the use ...