Customer service is one part of business where it’s impossible not to walk in the customer’s shoes. Everyone needs help at some point, whether its a broken household appliance, rebooking a flight, or ...

Discover the top automotive trends for 2025, including autonomous vehicles, electrification, connected cars, and ...

Wholesale distribution trends 2025 include using AI for operational efficiency, improving B2B e-commerce, and new sales ...

With growing pressure from consumers who are increasingly prioritizing sustainable products, and environmental regulations becoming stricter, sustainable supply chains are more important than ever.

The telecommunications industry has grown from a connectivity provider for consumers to becoming the backbone of the modern industrial economy, and the pressure is INTENSE. The telecom trends for 2025 ...

With so much change over the past few years within consumer goods—shifting consumer habits, consolidation in the retail grocery space, the rise of private label goods, and spiking commodity prices—the ...

Surreal photo composite of a woman dancing on her tiptoe, balancing upon a bridge with a digital sky in the background, representing 2025 customer service trends.

U.S. inflation rates may be cooling off some (especially compared to their 2022 spike), but many consumers are still feeling the effects of higher prices, making them extremely budget-conscious.

2024 brought some seismic shifts in the e-commerce world, specifically in the realm of AI. Emerging technologies, volatile market dynamics, and consumer expectations that seem to be changing more ...

Banks are in need of a refresh. The market is extremely competitive, and digital-first neobanks keep popping up, offering new services and higher rates that entice even long-term, loyal bank customers ...

Chris leads the customer data solutions practice at SAP Customer Experience.