A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located ...

If you’re reading this article, we’re guessing that, for some reason or other, you’re checking out Skype alternatives for your business. There are plenty of reasons why Skype might not be for you, and ...

Call, text, meet, and send faxes—all in one. AI-powered business communications platform.

Choose state-of-the-art VoIP phones, use your current devices, or connect with our free apps.

Deliver seamless customer experiences and exceptional phone-based customer service thanks to RingCentral RingCX’s built-in Interactive Voice Response (IVR) features. Simplify call management with ...

SMS service available in select countries only. SMS and data rates may apply. Make and receive VoIP calls and get access to cloud PBX features such as call routing, call forwarding, auto-attendant, ...

With RingCentral RingCX you get contact center quality assurance (QA) features built right into an omnichannel solution. On the same platform as your agents use, your supervisors or QA specialists can ...

A RingCentral sales advisor will contact you within 24 hours Thanks to widespread, fast, reliable internet connections, we can harness the power of the web in almost everything we do. Telephony is no ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

It is ironic that the technology that has been responsible for the declining use of fax is also the technology that helps keep fax relevant and useable in the modern work environment. The development ...

There’s no doubt about it: investing in B2B customer service is one of the smartest moves a business-facing company can make. If you’re happy to take our word for it without explanation or elaboration ...

Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI-assisted coaching tips. Leverage AI to capture key conversation points and automatically ...