Business development reps (BDRs): Outreach, Apollo, Drift, etc., can leverage AI to handle prospecting, lead scoring, and initial outreach, answer common questions, and set up meetings at a scale ...

In the hotel industry, Canary Technologies, a provider of AI-powered guest management technology, is one of the leaders. The company supports more than 20,000 hotels worldwide, including Marriott, ...

Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Cresta is arming Brinks Home with proactive knowledge about why customers are calling and which behaviors have the biggest impact. As a result, Brinks Home has increased its NPS by 30 points and ...

Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit.

One way or another, companies will need a way to verify that a bot is acting with consent—and maybe even how much it knows about what it’s doing. Second, process. Once we know who the agent is, what ...

Eltropy's Desktop App uses fewer system resources and offers faster access than browser-based systems. (Featured on SmartCustomerService.com.) ...

Aquant, providers of an agentic artificial intelligence solution for service professionals, has launched Retrieval-Augmented Conversation (RAC), an AI model that engages users in fully guided, context ...

Taking your ERP system to the cloud is more than just a technical upgrade-it is a chance to rethink how your teams work, how data flows, and how value gets measured.

Omnisend's new suite includes tools for natural-language segmentation, automated copywriting, and tailored product recommendations.

Formstack, a provider of data capture and workflow automation, has rebranded itself as Intellistack and launched Intellistack Streamline, a no-code process automation platform that empowers ...

Build with Wunderkind allows companies to select the performance marketing integration tools best suited for their architecture, resources, and goals.