Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...

L'été et la rentrée s'annoncent chaud dans le retail, les back offices bancaires et les garages automobiles. Airbags Takata, fraudes au spoofing qui se multiplient (1 million de victimes en France en ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Since 1991, the visitor advisor has answered and memorised the answers she has given to over a million tourists. She has one conviction: ‘in Paris, tourists and visitors don't have to look for us’.

Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...

The importance of the colour of swimwear in the latest Eres collection. ‘At the CMCAE* in Saint Ouen, a few telemarketers understood the evocative power of the word swimming pool and the importance of ...

There's nothing like personalisation and a top-notch customer and employee experience to welcome, win over and build loyalty. Don't necessarily call on story-tellers or lecturers in this field, but on ...