VeriCall, the contact centre outsourcer from Kirkcaldy, has gone into liquidation, leading to staff redundancies.

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre ...

Learn about NiCE Cognigy's acquisition and its role in transforming customer experience with innovative AI solutions. contact ...

Content Guru stands out as a Challenger in the 2025 Gartner Magic Quadrant for Contact Center as a Service. Read more here.

Noetica proudly sponsors the TD Shipley FC U13S girls' team, supporting grassroots girls football in Horsham, Sussex. contact ...

Explore Puzzel Elevate for insights into the future of customer experience and the role of AI in 2026. contact centre event ...

Explore the challenges of a Cloud Contact Centre and how it impacts customer experience and business operations. Article by ...

Discover how hybrid working is shaping contact centres in the UK. The Hybrid Working Contact Centre survey reveals key trends ...

Radius Court, Eastern Road, Bracknell, Berkshire. Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and ...

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Centre as a Service (CCaaS) solution from a single ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...