Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool."We were simply ...

Halp lets internal company service desks use team messaging products like Slack for the purpose of answering help desk requests from other team members. Once the Halp app is added to a Slack ...

ManageEngine, a real-time IT management company, has released theServiceDesk Plus-MSP iPhone app, a voice-enabled mobile app for managed service providers (MSPs) running an IT help desk.

Mhelpdesk is fielding a message to small businesses: help us help you. Headaches can ensue when businesses use separate applications to manage the daunting inflow and outflow of service tickets ...

A small medical clinic in Europe is using an iPhone app on the OTRS open-source service platform to manage patient interactions. The app allows help desk staff members using OTRS--an open-source ...

SunTrust Banks anticipates a two-year ROI from a help desk application that's designed to allow employees to reset their own passwords over the Internet.

VideoSalesforce.com today unveiled Desk.com, a new help desk platform with a focus on "a social and mobile world." The company said that Desk.com "enables businesses to deliver personal customer ...

Zendesk for iPad app gives companies one more reason to consider embracing the Apple iPad.

A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering.