How to Deal With Customers Who Are Angry, and Prevent Others From Getting That Way? Use Emotional Intelligence Dealing with irate customers requires two qualities: transparency and empathy.

Anyone in the position of dealing with the public has, at one time or another, had to deal with someone who's upset about their experience. Financial ...

Difficult customers are an inevitability, no matter how dedicated to customer satisfaction a business may be. Whether the complaint is justified or they’re being downright rude, dealing with ...

Customer satisfaction is both a goal and a value. Yet 100% customer satisfaction is basically an impossible feat. This means all businesses have to deal with their share of angry customers. Online ...

Nobody likes dealing with difficult customers, but it's a part of day-to-day business. Here are five ideas to help you keep your cool and even turn an angry caller into a loyal advocate.

Patience. Honesty. Respect. When dealing with customers on social media, remember to keep your cool and answer with empathy, said Andrew Torba, co-founder and CEO of Kuhcoon.com, which sells a suit… ...

Unhappy—and loud—customers? Here's how to handle them with grace.

In my professional role, virtually all of the people I come in contact with could be considered customers. Given everyone’s work load and internal demands these days, the easiest people to deal ...

How to Deal With an Angry Health Care Customer. Few professional relationships are as intimate as the one between a health care provider and his customer. Health care customers may be sick, in ...