All in-person services at the DMV are by appointment only and now, you must request that appointment over the phone. For some, the process has been daunting, waiting on hold for more than an hour.

Prior to the start of the new service in September, customers would have had to make an appointment to visit DMV in person to renew their credentials.

The Governor's Technology Office says state services and phone lines may still be spotty as officials work to repair a ...