SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty.

The training tool is tuned with past Progressive transcripts and lessons and intelligently roleplays as if it were a customer. The team also added functionality that allows an agent to speak into a ...

For a company to be truly customer-focused, an employee must understand how important customer service is to the company, how service fits into the culture and how he or she plays a role in it ...

STUTTGART, Germany Aca,!First class customer service starts with training By Susan Huseman, USAG Stuttgart Public Affairs November 18, 2008 ...

Proper training can ensure reps are prepared to handle any problem that comes their way.

The customer-service program is designed to develop vital skills for success by emphasizing effective communication, problem solving and customer satisfaction. Structured in a modular format, students ...

The training programs can take place at client locations during nonbusiness hours in a group or one-on-one format.A prerequisite for starting this type of business is to be a customer service ...

Customer Service Excellence Series To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer ...

ESCONDIDO — Palomar College announced a program Friday thatwill provide training free of charge throughout the entire countyfor people to become skilled customer service representatives ...