SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC ...

Or are you unsure of the right approach for your customer service training? Here are some useful considerations to help you upskill your teams and improve both your employee and customer experience.

The training tool is tuned with past Progressive transcripts and lessons and intelligently roleplays as if it were a customer. The team also added functionality that allows an agent to speak into a ...

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me define this “what”–and, more ...

The training programs can take place at client locations during nonbusiness hours in a group or one-on-one format.A prerequisite for starting this type of business is to be a customer service ...

The customer-service program is designed to develop vital skills for success by emphasizing effective communication, problem solving and customer satisfaction. Structured in a modular format, students ...

ESCONDIDO — Palomar College announced a program Friday thatwill provide training free of charge throughout the entire countyfor people to become skilled customer service representatives ...

Customer Service Excellence Series To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer ...

Proper training can ensure reps are prepared to handle any problem that comes their way.