Notice that the script sneaks in another benefit to the customer as they pitch the email option — a 50% increase in first call resolution is attention-grabbing for someone running a call center.

Call center script examples demonstrate the importance of structured yet adaptable communication. For instance, a greeting script might include: "Thank you for calling [Company Name], my name is ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here.