Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: 8x8’s enhancements in customer engagement ...

Microsoft CEO Satya Nadella believes the uptick in productivity will parallel the birth of the PC. I am not so sure that’s good. Do we know the birth of the PC actually improved productivity either?

And while many workers have woken up to the “video revolution,” we really were already well on our path toward changing communications and collaboration well before the pandemic, Shull reminded ...

Start by employing qualified subject matter experts to facilitate each phase of the project. Not only will doing so distribute the required workload at each step, but it will also save valuable time ...

Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team. Since 1998, Brent has been the principal analyst at KelCor, Inc., where he ...

No Jitter spoke with Calabrio’s Joel Martins in August 2023 who was, at that time, several months into his tenure as the company’s CTO. In early 2024, Martins became the company's interim Chief ...

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

The vision is certainly a bold one, as it portrays a world where the entire data center can be managed from a single point. Stay informed and sign up for weekly No Jitter, Enterprise Connect, and ...

Rebecca Jones is the general manager of Mosaicx, a leading provider of customer service AI and cloud-based technology solutions for enterprise companies and institutions. Rebecca joined the West ...

Explore the latest news and expert commentary by Joe Ciuffo, Head of Marketing at ASAPP, brought to you by the Contributor of No Jitter ...

Michael Flannery is president of Windstream Enterprise. He is responsible for overseeing marketing, product development, product management, go-to-market strategy, brand strategy, and demand and ...

Well, June has come and just about gone, and Microsoft did indeed open the hood of Communications Server 14 (CS 14) allowing analysts, developers, and IT system managers to get a good look at what CS ...