Business outsourcing and contact centre outsourcer Sigma Connected has been named one of the UK’s leading employers for the ...

MSC Cruises optimises global workforce management for its contact centre operations with Peopleware contact centre case study ...

Survey reveals that the majority of UK contact centres expect three-quarters or more of their employees to be homeworking by the end of 2027, ...

Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Originally published in print format pretty soon we went 100% digital. We aim to bring our readers and subscribers the most up to date news and information from the UK Contact Centre industry. contact ...

Disrupt 2025 – London Disrupt is the must-attend event for CX innovators across Europe, looking at the intersection of cutting edge technology and the world of customer experience.