Sometimes the service provider simply doesn't perform as promised. The enterprise and service provider either work things out or figure out how to split up.

An exit clause is a useful tool to close a deal when any agreed and important terms of a service contract are dishonored. Here are seven points to include in an exit clause.

Service level agreement (SLA) between concerned parties is an obvious first step taken by companies today. But, what happens if the SLA is dishonored and the company suffers losses due to lack of ...

For investors, lenders, operators, and sellers alike, SLA insurance for data centers has quickly become a baseline ...