Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance.

Shuler said creating a virtual reference desk requires library officials to set privacy policies, advertising guidelines and rotation schedules for librarians.

Reference & User Services Quarterly, Vol. 56, No. 1 (Fall 2016), pp. 36-46 (11 pages) Since their inception, virtual reference services have evolved considerably and are now a significant component of ...