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Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

A powerful support platform that’s easy to use, fully scalable, and purpose-built for mid-sized teams. Supportbench’s pricing model helps mid-sized businesses scale without surprises. Wolseley’s team ...

Edible Garden launched a customer service platform to enhance efficiency for small to medium retailers, integrated with its greenhouse management system. Edible Garden AG Incorporated has launched an ...

Discover how a CIAM platform centralizes customer identities, eliminates data silos, and powers secure, personalized ...

Starbucks is focused on applying data and AI to enable strategic decision-making through customer-centric, data-driven ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

WorkWave in Holmdel acquired Utah-based customer service software provider Slingshot, the company announced May 10. The acquisition furthers WorkWave’s mission to drive every aspect of its field ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

Dixa, the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based "knowledge management" SaaS Elevio to bolster its product and technology offerings ...

Companies with field service teams are ubiquitous. They’re found in energy, manufacturing, technology, telecommunications, and other industries. Many companies view field services as key to customer ...