Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Types of customer data platforms Must-have ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Customer data platforms (CDPs) and data management platforms (DMPs) are ...

NEW YORK--(BUSINESS WIRE)--Kustomer, the leader in AI-powered customer service, today announces the launch of the industry’s first fully AI-native customer service solution, empowering organizations ...

The ultimate goal of pulling customer data together into a customer data platform (CDP) is building more meaningful customer experiences in real time. Up until now, that’s been more aspirational than ...

Discover how a CIAM platform centralizes customer identities, eliminates data silos, and powers secure, personalized ...

Edible Garden launched a customer service platform to enhance efficiency for small to medium retailers, integrated with its greenhouse management system. Edible Garden AG Incorporated has launched an ...

A powerful support platform that’s easy to use, fully scalable, and purpose-built for mid-sized teams. Supportbench’s pricing model helps mid-sized businesses scale without surprises. Wolseley’s team ...

Customer service is one of the most important relationships between a business and its customer, and that was made even more clear during the global pandemic. Though Thankful AI CEO Ted Mico and his ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Olivier Pailhes is the CEO and co-founder of Aircall, a cloud-based call center platform, used by businesses and call centers globally. The turbulence of the waves of the pandemic, punctuated by brief ...

Dixa, the Danish customer support platform promising more personalised customer support, has acquired Melbourne-based "knowledge management" SaaS Elevio to bolster its product and technology offerings ...