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Change management is a multibillion-dollar industry built on the fundamental claim that most people dislike change, and that someone needs to manage that resistance.

Change is hard. Whether it’s a personal change, a business transformation due to a new technology rollout, or a shift in company culture, most people tend to resist change, even when it’s beneficial.

Research from McKinsey shows that around 20% of a transformation’s value is lost after technical implementation and that change programs often fail due to employee resistance. Organizations of all ...

When I tell people I studied organizational psychology, they pause and ask, “What is that, exactly?” It’s a fair question. Organizational psychology isn’t something most people hear about unless ...