Outsourcing call center operations has become a common practice for businesses looking to improve efficiency and reduce costs. However, maintaining high-quality customer service in outsourced call ...

The Charleston County Consolidated Emergency Communications Center in South Carolina is leveraging Amazon Connect and artificial intelligence to streamline non-emergency calls.

A year of access to all of Call Control’s premium service features is a $29 value, but right now, you can get that same 12 months of smartphone protection for only $19.99.

Call Control Market is projected to register a CAGR of 13.20% during 2023-2030, due to its increasing demand from corporate and government enterprises among others, and major participants includes ...