CloudTrail is the logging service for recording calls to the AWS API. It records all API calls, generating events when principals take actions in your AWS environment and collecting those events into ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls ...

Legacy systems, data silos, and rigid architectures can cripple a company's ability to launch new services, personalize ...

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

Slowly but surely, Amazon’s AWS cloud computing unit has become a major player in the call/contact center space with its Amazon Connect cloud-based (and AI-centric) contact center service, which ...

Aug. 6, 2021 — In 2017, AWS launched Amazon Transcribe, an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to any application. Now, AWS announces the ...